Check whether your phone supports eSIM
Check your exact device identifier or search its name in Airalo’s device list.
I do not know the identifier: search by device name
The check verifies hardware support, not carrier lock. Checking an identifier sends only that model identifier to Airalo. Your device is not detected automatically.
Before choosing a plan, verify that your phone supports eSIM and is unlocked. A generic model list does not confirm compatibility for your version.
- Check the exact model and manufacturing region. Versions with the same commercial name can have different eSIM support. Check with the manufacturer before buying.
- On iPhone, look for Settings → Cellular → Add eSIM. On Samsung: Settings → Connections → SIM manager → Add eSIM. On Pixel: Settings → Network & internet → SIMs → Add SIM. The menu helps you check but does not replace confirmation of the exact model.
- Your phone must be carrier-unlocked. On iPhone, check Settings → General → About → Carrier Lock for No SIM restrictions. On Android, confirm unlock status with your carrier.
- If the option is missing, the phone is carrier-locked or you are unsure about the version, contact support before buying. Do not remove or transfer your current SIM as a test.
Need help with your order?
Have your order number, phone model, current country and error message ready. Do not post your QR or activation code on social media.
Contact support on WhatsAppsuporte@easychip.com.brSupport hours: Monday–Friday, 9 a.m.–6 p.m., Brasília time. Guides are available at any time.
Manufacturer instructions
Menu names vary by phone, language and system version. See the official instructions as well:
Apple: eSIMSamsung: eSIMGoogle Pixel: eSIMStill have questions?
Fale direto com nossa equipe — resposta rápida pelo WhatsApp ou e-mail.