Frequently Asked Questions

After payment confirmation and eSIM issuance, check your order email, including spam, and My Account / my eSIMs. Pending payment does not confirm issuance. If payment was approved but no QR is available, contact support with your order number.

If your order provides an iPhone installation link, use it. On iOS 17.4 or later, a QR in email or a browser may support press-and-hold → Add eSIM. You can also display the QR on another device. For manual installation, use the SM-DP+ and activation-code fields provided in your order; if you only have a full LPA code and the phone needs separate fields, contact support.

Do not delete the profile. First check whether Easy Chip is already listed in SIM settings; it may be installed. Some eSIMs can only be installed once and cannot be reinstalled or transferred. If the profile is missing or an error occurs, keep the error message and contact support before deleting or trying another phone.

Check country coverage, validity and remaining data. Enable Easy Chip, select it for data and keep its roaming ON. Check the plan-specific APN and automatic network selection. Turn Wi-Fi off to test. Try toggling airplane mode or restarting the phone without deleting the eSIM. If it still fails, send your phone model, country and error message to support.

The rule depends on the plan: validity may begin at installation or on the first connection to a supported network. Check the purchased plan policy in your order and instructions before installing. If unclear, ask support. Use Wi-Fi to download the profile and save the instructions for your trip.

Check remaining data, validity, signal and any plan fair-use or speed limits. Network service varies by location and congestion; 5G is not guaranteed. Avoid large automatic downloads and updates. If data is exhausted, check whether your plan supports a top-up or choose a new plan.

You can keep your existing WhatsApp number and use eSIM internet without registering a new number. Many plans are data-only; regular calls and SMS are included only when the plan description says so. Using your home line for calls or SMS may incur carrier charges.

Hotspot support depends on the plan and phone; check the description before buying. Install on the phone you will use. Do not assume the QR can be reused or the eSIM transferred: ask support before deleting the profile or changing phones.

Check your exact model, manufacturing region and system version with the manufacturer. Phones with the same name can have versions without eSIM. The phone must also be carrier-unlocked. Do not buy or try to transfer your current SIM if compatibility is not confirmed.